Delivery & Return’s
The website offers a next day(£60) and an economy(£20 and around 5 working days) delivery option. Please call us on 01642 231095 for a more accurate delivery quote as we may be able to offer a cheaper next day depending on location and quantity. Local deliveries are free of charge.
All deliveries will be sent out by pallet service which usually takes around 5-7 working days(depending on your location) and cost’s £20.00. They are laid flat NOT rolled up or twisted which are very awkward and difficult to fit like other suppliers. Our aim is to supply sheets in the same condition as when they left our premises.
We also offer next working day delivery for £60.00 should you require this. Simply select it at checkout. Orders placed before 12noon will be delivered the next day.
We can deliver to 99% of mainland UK, please see below a list of postcodes we can deliver to. Scotland, Wales and any of the Isle’s may occur a surcharge. Please ask us for a delivery quote before you order if you are unsure.
If you are unsure please contact us before you place an order All Scotland and wales customers please contact us before you place an order as we are unable to deliver to all area’s.
All deliveries must be signed for and will not be left if no-one is there to accept delivery. Due to the size and weight of our hygienic cladding sheets the delivery driver will on most occasions need help to unload so please ensure help is available.
Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload into your place of work or site. Smaller orders will be sent via TUFFNELS/TNT and the driver will bring the order to your door.
Before signing for goods, upon arrival check all parts of the order to ensure it has arrived in full and check for any damage during its transit. In the rare occurrence there is damage with your order, you must sign the delivery note as ‘damaged’ and explain to what extent, if you then contact us we will look to replace damaged items as soon as you make us aware. Please note as with any delivery, if you sign the delivery note that you received the goods in good order we cannot then replace any damaged packs after this stage.
Special access requirements should be outlined at the time of your order, if you have any restricted access such as size, weight or parking limitations or for any reason that an arctic sized wagon cannot reach your address you must inform us at the time of order so we can make arrangements for this. Any failed delivery on this basis will incur a re-delivery charge.
Any goods which are refused at the time of delivery and upon receipt back to us are shown to not contain faults or damages will be given a refund less the delivery costs.
At Cladding Monkey we work with the most reliable couriers to ensure delivery standards are maintained, although nearly all our deliveries arrive on time, none of our services are guaranteed due to potential delays such as traffic and weather and as such we strongly advise not to book installers or other work until your delivery arrives as we can not be held liable for any consequential loss.
No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received
Prior to use, please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted. It is also the responsibility of the person installing your hygienic wall cladding to de-select any faulty or damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.
Damaged Faulty Goods
Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods.
Cancellations and Returns
You can return your order providing it is in resalable condition and a re-stocking charge of 30% will be applied. This gives you adequate time to check your order and inform us of your wish to return. Resalable condition will be checked when the order is returned. ALL RETURNS ARE THE RESPONSIBILITY AND EXPENSE OF THE CUSTOMER.
All pallets must be removed along with the hygienic cladding sheets and kept by the customer for all pallet deliveries.
Postcodes We Deliver To
PE 1-9, PE 15-19, PE26-29, SG1-8, SG15-19, AL5, MK, LU, NN, CB1-7
B, CV, WR, WV, WS, DY, ST, TF, SY1-16, SY20-21, HR6-7, OX6-7, OX15-17
BS, BA, TR, TQ, PL, EX, TA, SN, SP7-8, DT, GL
CF, SA, NP, HR1-5, HR8-9, LD, SY17-19, SY22-25
G, HS, IV, PH, PA, KW, DD, FK, KY, KA, DG, ML, EH, TD, ZE
HU, LN7, LN11-12, LS, WF, HD, HX, BD, HG, S1-39, S46-81, YO1-20, YO23-62, DN1-21, DN23-40
NE, DH, SR, TS, DL, CA, YO21-22, LA7-28
NR, IP, PE12-14, PE20, PE30-38, CB8-9, CO8, CO10
NG, LE, LN1-6, LN8-10, LN13, DE, DN22, S40-45, PE10-11, PE21-25
M, BL, FY, PR, BB, LA1-6, L, WA, WN, OL, SK, CH, CW, IM, LL
KT, SL, CR, SM, GU 1-4, GU 7, GU 15-17, GU 18-25, GU 47, EN 1-2, EN 4-7, TW, RG 1-6, RG 30-31, RG 40-45, UB, HA, WD, OX 1-5, OX 8-14, OX 18-33, AL 1-4. AL 9-10, London Areas: SW, NW, N, W, WC
EN3, EN 8-11, SG 9-14, SS, CM, DA, ME, CT, BR, IG, RM, CO 1-7, CO 9, CO 11-16, CB 10-11, AL 6-8, BN 24, BN 27, TN 1-21, TN 23-40, London Areas SE, E, EC
SO, BN 1-23, BN 25-27, BN 41-45, PO BH, SP 1-6, SP 9-15, GY, JE, RH, GU 5, GU 6, GU 8-14, GU 26-36, GU 46, TN 22, RG 7, RG 13-29
Ireland/Northern Ireland deliveries please contact us for a quote.
RETURNS-Must be returned within 7 days in the same condition they were supplied and will be subject to a 25% handling charge.